Refund policy
Return Policy
Sealed, unopened, unused, and undamaged items may be returned within 14 days of delivery.
A valid proof of purchase is required for all returns. Approved returns are subject to a 20% restocking fee, which will be deducted from the refund amount. Customers are responsible for all return shipping costs unless the product is confirmed to be defective.
Refunds will be processed after the returned item has been received and inspected. Please allow up to 5 business days for the refund to be issued.
Return Eligibility
To qualify for a return:
- The return request must be submitted within 14 days of delivery.
- The item must be unused and unopened.
- The item must be returned in its original packaging.
- The item must be in resalable condition.
Opened, used, installed, modified, or damaged products are not eligible for return unless they are determined to be defective.
Non-Refundable Costs
Original shipping charges are non-refundable.
Customers are responsible for return shipping costs unless the return is due to our error or a verified product defect.
Return Authorization
Please contact support@kilitronic.com before returning any item.
Returns sent without prior authorization may not be accepted.
Defective or Incorrect Items
If you receive a defective item or the wrong item, please contact us as soon as possible with your order number, photos, and a description of the issue.
If the issue is verified, we will work with you to provide a replacement, repair, refund, or other appropriate solution.
Warranty
Kilitronic products are covered by a limited warranty against manufacturing defects.
The warranty does not cover:
- Damage caused by crashes or accidents
- Misuse or abuse
- Improper use or installation
- Product modifications
- Unauthorized repairs
- Normal wear and tear
For return or warranty questions, please contact support@kilitronic.com.